Terms of Service

Effective Date: November 13, 2026
Last Updated: November 13, 2026

1. Agreement and Store Operator

These Terms of Service govern your access to and use of the Miskelo website at https://miskelo.com, including browsing, account functions, and purchases.

Miskelo is operated by Wuhan Xingmangshe Trading Co., Ltd. In these terms, “Miskelo,” “we,” “our,” and “us” refer to the store and its operating company. “Customer” or “you” means any person accessing the website or placing an order.

Operating Company: Wuhan Xingmangshe Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKE7W5X36
Registered Address: Factory Building 6-2017, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province, China

By accessing the website or completing a purchase, you agree to the terms applicable to your use.

2. Minimum Age and Legal Capacity

Miskelo accounts and purchases are intended for individuals aged 18 or older.

By registering, signing in, or placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding transaction. If the legal age of majority in your jurisdiction is higher, that higher age requirement applies.

We do not knowingly accept account registrations or purchases from individuals who do not meet the applicable age requirement.

3. Website Accounts and Access

Where account registration is available, you may create an account by completing the information requested on the website.

You agree that:

• Registration information must be accurate and kept reasonably up to date.
• You must use your own account information and must not impersonate another individual.
• Login details must not be sold, transferred, or shared with unauthorized persons.
• You must not attempt to access another customer's account or restricted website functions.

You may sign in through the authentication method provided on the website. Account access may require a password, verification code, or another supported security method.

4. Password Protection and Account Responsibility

You are responsible for maintaining the confidentiality of your password and other account credentials.

Choose a password that is not easily guessed, avoid reusing passwords from unrelated services, and sign out when using a shared device.

If you believe someone has accessed your account without permission, notify us promptly at service@miskelo.com.

You are responsible for actions taken through your account to the extent permitted by law, except where the activity results from our own breach of applicable security obligations or another circumstance for which you cannot legally be held responsible.

We may suspend or restrict an account where there are reasonable grounds to suspect fraud, unauthorized access, security abuse, or a violation of these terms.

5. Permitted Website Use

The website may be used for lawful browsing, account management, and personal shopping.

You must not:

• Use the website to conduct fraudulent transactions.
• Provide deliberately misleading registration or delivery information.
• Introduce viruses, malicious scripts, or harmful code.
• Interfere with website availability or security.
• Attempt unauthorized access to customer information or administrative functions.
• Copy or exploit protected website content for commercial purposes without permission.

We reserve the right to take proportionate action when misuse affects the website, other customers, or our legal obligations.

6. Product Listings and Availability

Product descriptions, photographs, prices, and other listing details are provided to help customers make informed decisions.

Although we make reasonable efforts to present accurate information, screen settings, photography, and product variations may affect visual appearance.

A product displayed on the website is not guaranteed to remain available until an order has been accepted. If an item becomes unavailable or a material listing error is identified, we may contact you to discuss cancellation or another lawful resolution.

7. Orders and Purchase Confirmation

When you submit an order, you are requesting to purchase the selected goods under the information displayed during checkout.

Before completing payment, review the product selection, quantity, delivery address, shipping charges, applicable taxes, and total amount.

An automated order acknowledgment confirms receipt of your submission. We may still need to verify stock, payment authorization, and delivery eligibility before fulfillment.

If an order cannot be accepted, we will notify you and arrange the appropriate refund for amounts collected, subject to applicable law.

8. Pricing, Taxes and Payment

Prices and applicable charges are displayed through the shopping and checkout process.

The payment methods available for a particular transaction are those presented at checkout. Payment authorization and processing may involve independent payment service providers.

Your bank or payment provider may apply currency-conversion charges or other fees that are outside our control.

Any tax or import charge not included in the checkout total may be assessed under the laws of the destination country.

9. Order Preparation and Delivery

Order processing, destination eligibility, estimated transit times, shipping charges, and tracking information are governed by our Shipping Policy.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates unless an express guarantee is stated in the relevant offer.

Please make sure that your shipping details are correct before submitting an order. Contact us immediately if an address correction or cancellation is needed.

10. Cancellations, Returns and Refunds

Cancellation requests should be submitted before an order is dispatched. Once a parcel has entered the delivery network, cancellation may no longer be possible.

Return eligibility, non-returnable categories, shipping-cost responsibility, inspection, and refund handling are explained in our Return & Refund Policy.

These commercial procedures do not restrict mandatory withdrawal rights, statutory guarantees, or other consumer protections that apply to your purchase.

11. Ownership of Website Materials

Miskelo's original website content, including text, graphic elements, layouts, and brand materials, is protected by applicable intellectual property laws.

You may view and use the website for ordinary personal shopping. Reproduction, distribution, modification, or commercial exploitation of protected materials requires the relevant owner's authorization.

Third-party marks and materials remain the property of their respective owners.

12. External Providers and Website Features

Certain functions may depend on independent service providers, including ecommerce infrastructure, payment processing, communication services, and delivery networks.

Those providers may apply their own terms and privacy notices to the services they independently operate.

Our Privacy Policy explains how information connected with your use of Miskelo is handled.

13. Consumer Rights and Liability

Nothing in these terms is intended to remove a right or remedy that cannot lawfully be excluded.

To the extent permitted by applicable law, we are not responsible for losses that are remote, unforeseeable, or unrelated to a breach of an obligation owed by us.

No provision excludes liability for fraud, intentional misconduct, or other matters for which exclusion is prohibited by law.

Where a mandatory consumer-protection rule provides a higher level of protection, that rule takes precedence.

14. Governing Law and Court Jurisdiction

These terms are governed by the laws of the People's Republic of China, subject to mandatory consumer-protection laws applicable in the country or region where the customer resides.

We encourage customers to contact us first so that order-related concerns can be reviewed and, where possible, resolved directly.

To the extent legally permissible, disputes arising from these terms or transactions through Miskelo may be submitted to a competent court in Wuhan, Hubei Province, People's Republic of China.

This provision does not deprive consumers of any mandatory right to bring proceedings before another competent court under applicable law.

15. Changes to These Terms

We may revise these terms when changes to our services, transaction procedures, or legal requirements make an update necessary.

The latest revision date will be displayed at the beginning of this page. Changes will not retroactively remove rights that have already accrued to a customer.

16. Contact Information

For questions regarding these terms, account access, or an order, contact:

Email: service@miskelo.com
Telephone: +86 15835271964
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (UTC+8, China Standard Time)

Operating Company: Wuhan Xingmangshe Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKE7W5X36
Registered Address: Factory Building 6-2017, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province, China