Shipping Policy

Effective Date: November 13, 2026
Last Updated: November 13, 2026

1. Delivery Coverage

Miskelo's standard international delivery destinations are:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand
  • Germany
  • France
  • Italy
  • Spain
  • Netherlands
  • Belgium
  • Ireland
  • Japan
  • Singapore

Delivery eligibility depends on the destination address, postal code, product restrictions, and available carrier services. The checkout system determines whether a particular address can be accepted.

We do not guarantee delivery to every territory, island, military address, or remote postal area within a listed country. If your destination cannot be selected during checkout, we are unable to confirm delivery for that order through the standard checkout process.

2. Shipping Charges

The applicable standard shipping charge is calculated according to the destination and order details.

Before payment, the checkout page displays the shipping amount applicable to your purchase. Customers should review the complete order total before submitting payment.

Where a free-shipping promotion is active, the promotion will state the minimum merchandise subtotal required to qualify. Unless the promotion specifies otherwise, the qualifying subtotal is calculated after discounts and before taxes.

Free delivery is not automatically applied to an order merely because it contains multiple products. The order must satisfy the conditions displayed in the relevant promotion and checkout.

If no qualifying free-shipping offer is displayed, the standard shipping charge shown at checkout applies.

3. Order Handling

After payment has been successfully confirmed, orders normally enter preparation within 1–3 business days.

The preparation period covers order verification, item allocation, packaging, and dispatch arrangements.

Weekends and public holidays are not counted as business days. An order submitted during a holiday or a period of unusually high demand may require additional preparation time.

4. Estimated Delivery Period

Following dispatch, standard transit is estimated at 7–15 business days.

This period begins when the parcel leaves the dispatch process; it does not begin when the order is first submitted.

The overall delivery period therefore includes both order preparation and transportation.

Carrier capacity, customs inspections, severe weather, regional disruptions, and seasonal shipping volumes may affect arrival times. The estimate is not a guaranteed delivery commitment.

5. Shipment Notifications

When a shipment is dispatched and tracking information is available, the relevant tracking details will be sent through the order communication channel.

Tracking systems may not display movement immediately. It can take additional time for the carrier to register the parcel's first scan.

For orders containing multiple items, separate parcels may be used where necessary. Each available tracking reference should be checked independently.

6. Customs and Destination Charges

International deliveries may be subject to customs duties, import taxes, VAT, GST, or carrier handling charges.

Unless an applicable charge has already been included in the checkout total or the promotion expressly states otherwise, such destination-based charges may be payable by the recipient.

Customs authorities determine their own assessment and clearance requirements. Miskelo does not guarantee that every international shipment will enter a destination country without additional charges.

7. Incorrect Address Information

Please review your full delivery address before submitting an order.

If you discover an error after purchase, contact service@miskelo.com as soon as possible and include your order number and corrected address.

We can attempt to update an address while the order remains in a stage where changes are possible. After carrier handover, redirection may be unavailable.

If an unsuccessful delivery results from incomplete or incorrect address information, we will review the circumstances and explain the available reshipping or return options.

8. Delayed or Missing Parcels

If your order has not arrived within the estimated delivery period, check the tracking information first.

If the tracking record has stopped updating or the parcel appears to have been delivered to the wrong location, contact our support team.

We will review the available shipment information and, where appropriate, make inquiries with the carrier.

A carrier's tracking status does not by itself eliminate any delivery rights available to you under applicable law.

9. Damaged or Incorrect Shipments

If a package arrives with visible damage, missing components, or an item different from the one ordered, notify us at service@miskelo.com.

Please provide:

  • Your order number.
  • A description of the issue.
  • Photographs of the product and packaging, where available.

After reviewing the circumstances, we will arrange an appropriate solution under our Return & Refund Policy and applicable consumer-protection requirements.

10. Shipping Support and Business Identification

For shipping questions, please contact:

Email: service@miskelo.com
Telephone: +86 15835271964
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (UTC+8, China Standard Time)

Operating Company: Wuhan Xingmangshe Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKE7W5X36
Company Address: Factory Building 6-2017, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province, China