Frequently Asked Questions (FAQ)
Effective Date: November 13, 2026
Last Updated: November 13, 2026
About Miskelo
1. Who operates Miskelo?
Miskelo is an online retail brand operated by Wuhan Xingmangshe Trading Co., Ltd.
Company Registration Identifier: Unified Social Credit Code (USCC) 91420114MAKE7W5X36.
Registered Address: Factory Building 6-2017, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province, China.
2. How can I contact Miskelo?
You can contact our customer-support team through:
Email: service@miskelo.com
Telephone: +86 15835271964
Our business hours are Monday to Friday, 9:00 AM–5:00 PM (UTC+8, China Standard Time).
Orders and Payments
3. How do I place an order?
Browse the available products, select your preferred options, add the item to your cart, and proceed to checkout.
Review your delivery information, order details, and final charges before submitting payment.
4. Will I receive an order confirmation?
Order communications are sent through the contact channel provided during checkout.
If you cannot locate your confirmation, check your spam or junk folder. You may also contact us with the email address used for your purchase.
5. Can I change or cancel my order?
Contact service@miskelo.com as soon as possible.
Changes and cancellation requests are generally easier to handle before dispatch. Once a parcel has entered the carrier network, changes may no longer be available.
Your statutory cancellation rights remain unaffected.
Shipping and Delivery
6. Which countries does Miskelo deliver to?
Our listed standard delivery destinations are:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
- Germany
- France
- Italy
- Spain
- Netherlands
- Belgium
- Ireland
- Japan
- Singapore
The address entered at checkout determines whether delivery is available. Certain remote locations and restricted postal areas may not be serviceable.
7. How much does shipping cost?
Shipping charges are calculated according to the delivery destination and order details.
The applicable amount is displayed during checkout before payment.
8. Is free shipping available?
Free shipping is available when an active promotion applies to your order.
The minimum merchandise subtotal and any exclusions are stated in the relevant offer or checkout. The qualifying amount is calculated after discounts and before taxes unless the promotion specifies otherwise.
If no free-shipping offer is displayed, the standard shipping charge applies.
9. How long does delivery take?
Order preparation normally requires 1–3 business days after successful payment confirmation.
Estimated transportation takes another 7–15 business days after dispatch.
These periods are estimates and may be affected by customs clearance, carrier operations, holidays, or other unexpected circumstances.
10. How can I track my parcel?
When tracking is available, the shipment details will be provided through the order communication channel.
Please allow time for the carrier to register the first tracking scan.
If the tracking information appears incorrect or has stopped updating, contact our support team with your order number.
11. Are customs duties included in the order price?
International deliveries may be subject to import duties, taxes, or customs handling fees.
If these charges are not included in the checkout total, they may be payable by the recipient according to local regulations.
Returns and Refunds
12. How long do I have to request a return?
Eligible purchases may be submitted for return within 30 calendar days after delivery.
Contact service@miskelo.com within the applicable period to start the process.
13. Which products cannot be returned?
Where applicable and permitted by law, exclusions may cover personalized products, perishable goods, certain unsealed hygiene products, qualifying digital content, gift cards, and items clearly sold as final sale.
These exclusions do not remove your legal rights concerning defective, damaged, or incorrectly supplied merchandise.
14. Who pays the return shipping fee?
For ordinary change-of-mind returns, the customer generally pays the direct return-shipping cost.
For defective, damaged, or incorrectly supplied items, Miskelo covers reasonable authorized return costs when a return is necessary, subject to applicable law.
There is no restocking fee.
15. When will my refund be processed?
After a return has been reviewed and approved, we initiate the refund within 10 business days, or earlier if required by law.
The payment provider or bank may need additional time to display the refunded amount.
Refunds are normally sent to the original payment method.
16. What should I do if my item arrives damaged?
Contact service@miskelo.com and include your order number and a description of the damage.
Photographs of the item and packaging are helpful when available.
We will review the issue and explain the appropriate replacement, return, or refund procedure.
Accounts and Privacy
17. Who can create an account or place an order?
Customers must be at least 18 years old, or older where the local legal age of majority requires it.
If account registration is available, use your own accurate information and keep your login credentials confidential.
18. How does Miskelo handle personal information?
Wuhan Xingmangshe Trading Co., Ltd. acts as the Data Controller for ordinary customer and order information handled through the Miskelo storefront.
Our Privacy Policy explains what information may be collected, why it is used, how it may be shared, and how privacy requests can be submitted.
19. How can I request assistance with my personal information?
Send your request to service@miskelo.com.
Please describe the information or privacy right involved. We may need to verify your identity before processing a request involving personal records.
Contact Information
For questions not covered above, please contact:
Website: https://miskelo.com
Email: service@miskelo.com
Telephone: +86 15835271964
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (UTC+8, China Standard Time)
Operating Company: Wuhan Xingmangshe Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKE7W5X36
Company Address: Factory Building 6-2017, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province, China